Last updated on: 5 December 2022

PRIVACY AND COOKIES POLICY FOR OPSIO

  1. INTRODUCTION

    2. Your privacy is important to us. This Privacy and Cookies Policy (“Policy”) explains the what, how and why of processing information that can be used to directly or indirectly identify an individual(“Personal Data”) by Opsio AB (hereinafter referred to as ‘Opsio’). Opsio seeks to ensure the highest level of data privacy when offering its variety of quality products and services (“Services”) to our customers and subscribers (collectively “You” or “Users”).

    Please read this Policy, which provides all relevant information about the collection and use of Personal Data by Opsio. This Policy applies to the interactions Opsio has with you and the Opsio services.

    All Personal Data are processed in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”).

    For any questions regarding this Policy or any requests regarding the processing of Personal Data by Opsio, please contact us at info@opsio.se.


  2. GENERAL PRINCIPLES OF PERSONAL DATA PROCESSING

    3. Opsio shall process all Personal Data adhering to the general data processing principles:

    • lawfully, fairly and in a transparent manner in relation to the data subject (lawfulness, fairness, and transparency);
    • collect and process Personal Data only for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes (purpose limitation);
    • ensure that Personal Data is adequate, relevant and limited to what is necessary for relation to the purposes for which they are processed (data minimization);
    • ensure that Personal Data is accurate and, where necessary, kept up to date (accuracy);
    • ensure that Personal Data is kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed (storage limitation);
    • process Personal Data in a manner that ensures appropriate security of the personal data, including protection against unauthorized or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organizational measures (integrity and confidentiality).

    All and any information stored with Opsio's is treated as strictly confidential. All information is stored securely and is accessed by qualified and authorized personnel only.


  3. COLLECTION OF PERSONAL DATA

    4. When you use our Services or visit our website or receive any service therein, we may require you to provide us with certain personally identifiable information, including but not limited to name, date of birth, age, device ID, log data, personal preferences, location, email address, password, time zone and any other information that you may provide. The data that we request will be retained by us and used as described in this Policy.

    Opsio may use third party services that may collect information used to identify you but all such collection of Personal Data shall be done only with your consent.


  4. USE OF PERSONAL DATA

    5. We use, store, combine and process information, including Personal Data, about you to provide, understand, improve, and develop the Opsio Services, create and maintain a trusted and safer environment and comply with our legal obligations. The Personal Data collected by us are used for the following purposes:

    • To Identify: Personal identification information is collected and processed for the purposes of User identification as well use of services. Additionally, this information may be used to provide Users with support, letting them know about upcoming updates or improvements, providing information regarding changes of any terms and conditions including changes to this Policy as well as other important information.

    • To Create and Maintain Trusted Environment: We verify or authenticate information or identifications provided by you. We also use collected information to detect and prevent fraud, spam, abuse, security incidents, and other illegal and harmful activities.

    • To Create Aggregated Statistical Data, to Carry out Market Research and Analysis: To improve our services to you, we use Personal Data to enable ourselves to evaluate our customers’ needs, sales and other trends of our activities.

    • To Stay Connected: We use information about data usage, devices, operating systems to diagnose problems with our servers, to administer our Services, to identify characteristics of major users so that we may optimize our Services and make your browsing and purchasing experience more enjoyable as well as ensure that any issues that may be raised by you with regard to our services are resolved.

    • To Resolve Tickets: We use the information provided by you at the time of raising tickets or issues with regard to our Services such as your name, email id, password and any additional information/attachments that you may provide in order to assess your issue with our Services and provide solutions for the same.

    • To Customize Marketing: To provide more customized offers to our Users, we may conduct data analysis based on information you provide to us, your interactions with Opsio and its Users.

    • To Send Service and Billing Messages: Opsio may also contact you with important information regarding our Services, or your use thereof. For example, we may send you a notice (through any of the communication channels available to us) if a certain Service is temporarily suspended for maintenance; reply to your support ticket or e-mail; send you reminders or warnings regarding upcoming or late payments for your current or upcoming subscriptions or notify you of material changes in our Services.

    • To Get Feedback: We may contact you via email to invite you to review any Services and/or products you received from us in order to collect your feedback and improve our Services. We might use an external company, to collect your feedback which means that we will share your name, email address and reference number for this purpose.

    • To Enhance Data Security and to Prevent Fraud: We regularly verify the Personal Data collected by us in order to detect any fraudulent use of our website and Services. Such exercised enable us to weed out potential threats to our systems and Services and also to the Personal Data held by us and improve our data security.

    • To Comply with applicable Laws and Regulations: It is important to note that laws in certain regions may require is to maintain a database of information regarding use of our website and Services by individuals.


  5. SOURCES OF PERSONAL DATA

    6. We collect and receive your Personal Data from yourself (including your device) as well as from the following sources:

    • Your use of our website and Services;
    • Social network operators (such as LinkedIn, Google, etc.);
    • Other legal sources.

    For more information on how the third-parties named above process your personal data, you may refer their respective privacy and other relevant policies.


  6. RETENTION AND DELETION

    7. We generally retain your personal information for as long as is necessary to provide our services and to comply with our legal obligations. Where your Personal Data is no longer required, Opsio will ensure it is securely deleted.

    If you would like to stop us using your personal information, you may request to erase your Personal Data.

    Please also note that we may further retain some of your personal information in certain cases including:

    • as long as it is necessary for our legitimate business interests, such as fraud detection and prevention and enhancing safety;
    • the extent necessary to comply with our legal obligations. Opsio may keep some of your information for tax, legal reporting and auditing obligations;
    • to resolve disputes;
    • to enforce our agreements and/or pursue or protect our legitimate interests;
    • as we protect Opsio Services from accidental or malicious loss and destruction, residual copies of your personal information may not be removed from our backup systems for a limited period of time.

  7. SECURITY

    8. Opsio has implemented security measures designed to protect the Personal Data you share with us, including physical, electronic and procedural measures. Among other things, we offer HTTPS secure access to most areas on our Services. We also regularly monitor our systems for possible vulnerabilities and attacks, and regularly seek new ways and Third-Party Services for further enhancing the security of our Services and protection of our Visitors' and Users' privacy.

    Regardless of the measures and efforts taken by Opsio, we cannot and do not guarantee the absolute protection and security of your Personal Data.

    We therefore encourage you to take necessary security measures of your own while using our website and Services and avoid providing us or anyone with any sensitive information of which you believe its disclosure could cause you substantial or irreparable harm.

    If you have any questions regarding the security of our Services, you are welcome to contact us at info@opsio.se.


  8. YOUR RIGHTS

    9. You are entitled to a range of rights regarding the protection of your Personal Data, which are subject to limitations, restrictions and conditions as laid down in GDPR and applicable law. Those rights are:

    • the right to access the information we process about you;
    • the right to rectify incorrect/inaccurate information about you;
    • the right to transfer all or part of the information collected about you to you or another data controller, where technically feasible (the right to data portability; with limitations and restrictions as specified in the EU General Data Protection Regulation);
    • the right to erase any data concerning you. Users may demand erasure of data without undue delay for legitimate reasons, e.g. where data is no longer necessary for the purposes it was collected, or where the data has been unlawfully processed;
    • the right to the restriction of data processing. Users, for legitimate purposes, may obtain restriction of data processing;
    • the right to object to the processing of Personal Data when processing is carried out on the basis of legitimate interest, as well as in cases of use of your personal data for direct marketing purposes, as specified above in this Policy.

    Users have the right to lodge a complaint with the national Data Protection Agency in their country of residence in the event where their rights may have been infringed. However, we recommend attempting to reach a peaceful resolution of the possible dispute by contacting us first.


  9. ACCEPTANCE OF THIS POLICY

    10. We assume that all Users of Opsio website and Services have carefully read this Policy and agree to its contents. If someone does not agree with this Policy, they should refrain from using our website and Services. We reserve the right to change our Policy at any time. Continued use of Opsio’s website and Services implies acceptance of the revised Policy.

    We will ask for your consent before using information for a purpose other than those set out in this Policy.


  10. COOKIES AND SIMILAR TECHNOLOGY

    11. Cookies are small text files placed on your device to store data that can be recalled by a web server in the domain that placed the cookie. We use cookies and similar technologies for storing and honoring your preferences and settings, enabling you to sign in, providing interest-based advertising, combating fraud, analyzing how our Services perform and fulfilling other legitimate purposes.


  11. TYPES OF COOKIES

    12. Opsio uses functionality cookies to enhance its website’s performance and functionality and tracking cookies which are a specialized type of cookie that can be shared by more than one website or service for legitimate marketing and advertising purposes.


  12. AMENDMENTS

    13. Our Policy may change from time to time. We will post any Policy changes on our website and, if the changes are significant, we may consider providing a more explicit notice (including, for certain services, email notification of Policy changes).


  13. GOVERNING LAW

    14. This Policy shall be governed by and construed in accordance with the laws prevailing in Sweden.


  14. CONTACT

    15. For all your requests or comments concerned with this Privacy Policy, please contact: info@opsio.se.


Log of Changes:

Version 1.1:

  • Amended Clause 3 to add additional types of personal data such as password, time zone and any other information that you may provide.

  • Amended Clause 4 section “To Stay Connected” to add the words “as well as ensure that any issues that may be raised by you with regard to our services are resolved.”

  • Amended Clause 4 to add “To Resolve Tickets” as an additional use of Personal Data.